Return & Refund Policy

At Insaf Supplies, we strive to provide high-quality paints, hardware, and related products. While we ensure every item is delivered in the best condition, we understand that situations may arise where a return or refund is required.

Non-Refundable Items

• Opened paint cans, chemicals, or used products.
• Custom-mixed paint colors or products prepared on special order.
• Products damaged due to improper storage, mishandling, or incorrect application.
• Issues caused by dampness, seepage, wall cracks, or structural defects – as these are wall-related problems, not product quality issues.
• Promotional, discounted, or clearance items.

Refund Method

• Once approved, refunds will be processed as:
• Store Credit (preferred method), or
• Bank Transfer / Cash Refund (depending on the payment method and management approval).
• Refunds may take 7–14 working days to appear in your account.
• Shipping/delivery charges are non-refundable.

Refund Process

1. Contact our Customer Support Team within 7 days of purchase.
2. Provide order details and evidence (pictures of product if damaged/defective).
3. Return the product to our store/warehouse for inspection.
4. Once approved, the refund will be initiated as per company policy.